By reviewing this section, you will find the resolution to your problems; If you cannot find the answer to your queries, please contact customer service.
FAQ
FREQUENTLY ASKED QUESTIONS
Why register?
The site www.aziendaagricolamangiaracina.it is available without registration; register as a customer is required only if you would like to place an order. Subscribe to the mailing list may be, however, beneficial because it allows you to receive email notices about current promotions and still be able to receive discount coupons.
What are Login and Password?
The login and password are two words chosen at registration, which allows at any moment to access your personal area on the Site where you can check all orders placed, edit the personal details and the delivery address.
What do I do if I forget my Password?
If you have forgotten your password or you simply want to change it, click on "forgot password" and an email will notify you immediately.
How do I cancel an order not yet performed?
If the purchase is not completed, you can cancel your order directly by emptying the basket.
It is possible to purchase the products at a lower price?
The price is that indicated on the site; However, in certain periods there may be discounts or special promotions promptly communicated to our customers.
I can verify the accuracy of my order?
At any time you can check the accuracy of your order by going to see him again in the order tracking.
How do I know if my order has been received?
At the time of the conclusion of the order you will receive an email which will be summarized all data in the order you made.
If in making my order I received a tribute, obliterating one of the minimal options to qualify, what happens?
Unfortunately aziendaagricolamangiaracina.it should delete the promotion because they fail the conditions necessary to obtain it.
If I add an article to a pending order, shipping charges are calculated how many times?
Shipping charges are calculated only once.
Can I postpone the date of an order?
You can do so by sending us an email notifying shipping date.
You can combine two orders with different payment methods?
I'm sorry, but payment must be the same.
How can I pay?
You have four convenient payment methods: postepay, paypal, credit card or by bank transfer.
How do I get a coupon?
periodically the company reserves the right to offer discount coupons to all its customers.
Can I use multiple coupons?
Coupons cannot be combined.
What is the validity period of a promotion?
The period of validity of a promotion is always indicated. We recommend that you use the vouchers before the expiry date of the voucher.
How much are the shipping costs?
The shipping costs depend on the weight of the products ordered and the address of delivery (see shipping & returns page on).
What happens if products are not available?
If the product is not in stock, ships will have to wait for the ordered product is in our warehouse. The order to the supplier is automatic, but unfortunately the delivery times are not equal for everyone. An email will notify the customer immediately of the actual availability of the product and will give indications on possible wait times. In the event that a product is not available, the company will inform the client via email, which can accept if confirm the order by accepting the new times of dispatch, or request a change.
What guarantee is offered in case of faulty product?
This guarantee will be applied to products which present defects not found at the time of purchase, in case the product is used with due diligence. The warranty does not cover damages caused by negligence and carelessness in the use and maintenance of the product.
What procedure should I follow in the event of a defective product?
If defects are found, they must be reported within 60 days from the date of detection of the defect to Azienda Agricola Mangiaracina to obtain the RMA (return authorization number). Send by registered letter r/r at Mangiaracinas Farm. c/da Castellazzo SS 188, 92017 Sambuca di Sicilia (AG) – Italy, a signed written statement providing the packing list, shipping and customer number code indicating. Then send the product along with proof of purchase duly packed.
I can esercitsre the right of withdrawal?
Certainly, purchases on the site are governed by Italian law on mail order and may return the product you have purchased within 10 days of receipt at his own expense.
What procedure should I follow?
You must send, within 10 working days from receipt of goods, demand that manifests the intention to exercise the right of withdrawal, by contacting the company to obtain the return authorization number (RMA). Send by registered letter r/r a:Azienda Agricola Mangiaracinas. c/da Castellazzo SS 188, 92017 Sambuca di Sicilia (AG) – Italy a written and signed statement of intention to exercise the right of withdrawal by providing the packing list and the full address to which you want to receive a refund.
How is the refund?
Farm Mangiaracina will cost of goods shipped to rebill within 30 days following receipt of the goods by the customer and not before receipt of the goods, excluding shipping costs (article 5, paragraph 6, D.lgs. of 5/22/1999).
The right of withdrawal is still valid?
No, the right of withdrawal if the product is not returned intact, namely in the absence of the original packaging, in the absence of parts of the product or if the product is damaged for reasons other than transportation. Farm Mangiaracina will reject all unpackaged products, as well as products for which have not been already paid by customer return postage.
